Neller Hosted Service Turns IT Pariah into Profit

14 January, 2004

Australian innovator Neller has built a successful international business in the most unpopular area of Information Technology, the Payroll software business.

With clients including retail giants such as Woolworths, Harvey Norman, Best & Less and the Hardy Wine Company, Adelaide-based Neller has made necessity a virtue by creating an industry-leading Payroll and Human Resources solution for IBM's AS/400 and iSeries computer platforms.

The 27-year-old company, which maintains offices throughout Australia, has continued to extend that tradition of innovation with the success of its latest offering, Preceda Hosted an online Payroll and Human Resource solution. The Preceda Hosted Service provides clients with access to Neller's blue chip Payroll/HR solution without the cost or complexity of maintaining sophisticated computers in-house.

Neller's Managing Director David Page said Payroll solutions had always proved to be the "pariah" of the IT industry. "No one wants to touch them," he said.

"When they work, they are totally boring, but they moment they go wrong, the phone rings completely off the wall. Despite its unpopularity, payroll is the most mission-critical application of any business, because it touches everyone who works for you."

Examples of Payroll disasters that have racked the Australian IT industry include:

• A multinational company in Australia that had to set up a 1,800 number for its staff after a new payroll system continued to produce error-filled pays
• A health organisation that sued its new supplier after discovering its new payroll system could only run termination pays manually

Mr. Page said clients were increasingly turning to our Preceda Hosted as an online Payroll/HR solution because it assisted them to lower their risk of payroll-related problems.

"Companies today want to pay their people, not own payroll software and the computers to run it, so Preceda Hosted offers the best of both worlds."

With Preceda Hosted Service, payroll data is entered into a secure Neller-managed server via the Internet whenever the client requires. Through Preceda's Employee Self Service employees with passwords can obtain online access to their personal details, such as leave entitlements.

Preceda Hosted Service has no up-front license fee and can cost as little as a few dollars per paid employee per month, giving the Internet-enabled Payroll and HR solution a large cost and flexibility advantage over traditional payroll bureaus, which are dependent upon rigid mainframe computer technology.Hosted

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