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Peter Keen, HelpDesk Consultants observes Miller Payroll1 July, 2005Where were you attached and for how long? PK: I was attached to Miller Payroll for 4 days in their Sydney office. I worked alongside Daniel Watson - Payroll Manager, Heather - Payroll Supervisor, Steve, Christie, Graeme, Pat, Guru, and Barbara. Describe some of the duties you performed while you were there? PK: I was attached to the office as an observer. I was able to see what functions were required to be done and how they were achieved. Describe the feel of the environment. PK: The office was certainly busy, but they carried out their functions in an efficient and calm manner. They are obviously well organised. How do you feel about the whole experience? What were the advantages and disadvantages? PK: I am certainly pleased and satisfied that I was given this opportunity. Seeing the tasks that had to be performed; the schedule; the urgency; the organisation; the shortcomings and how they were overcome was invaluable. Any problems that did occur were averted because of the good management procedures that were in place. I can now use the experiences I gained here to help future clients facing similar situations. What did you learn from the attachment? PK: I learnt about the operations of a pay office. I now know when and why a client needs to call the helpdesk and how they perceive the help received. Would you be willing to do this again? PK: Certainly. I would love to compare this experience with that of other pay offices. I suspect that there is a large range of pay office environments and control methodology. This would greatly increase the Helpdesk's understanding of our clients. A sincere thanks to Miller Payroll for the time that they spent with Peter Keen.
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